Refund Policy

1. Introduction

Effective Date: March 19, 2024

At Rainbow Met Speaking, we strive to deliver high-quality educational services. However, we understand that circumstances may require cancellation or refund. This policy outlines the terms under which refunds may be granted.

2. General Conditions

All services provided by Rainbow Met Speaking are subject to individual agreements. Refunds are considered based on the status of service delivery at the time of cancellation.

3. Full Refund

You are eligible for a 100% refund if:

  • The course, consultation, or training has not yet started, and
  • You notify us of your intent to cancel in writing before the agreed start date.

4. Partial Refund

If a course or service has already begun, a partial refund may be offered, calculated proportionally based on the services delivered.

For example:

  • If 30% of the program was completed, a 70% refund may be granted (minus any administrative fees, if applicable).

All such cases are reviewed individually and assessed in good faith.

5. Non-Refundable Cases

Refunds will not be issued if:

  • The service has been fully delivered
  • The cancellation request was made after course completion
  • There is no written record of the cancellation request

6. Refund Process

To request a refund:

  • Contact us at contact@rainbowmetalizing.com or call +1 780-752-2552
  • Provide your full name, date of agreement, and proof of payment
  • Clearly state the reason for your refund request

We will confirm receipt of your request within 3 business days and begin the assessment process.

7. Refund Method and Timeline

  • Refunds will be issued to the original payment method
  • Processing time may take up to 3 business days on our end
  • The actual time for funds to appear may vary depending on your payment provider

8. Jurisdiction

This policy is governed by the laws of Canada. Any disputes will be addressed according to our Terms & Conditions, with a focus on amicable, pre-legal resolution.

9. Questions

If you have questions regarding this Refund Policy, please contact:

Rainbow Met Speaking
📧 contact@rainbowmetalizing.com
📞 +1 780-752-2552
📍 12528 132 Ave NW, Edmonton, AB T5L 3P9, Canada